Refunds & billing help
Need help with a charge or a plan that did not activate? Contact billing support so we can check your payment.
Refund eligibility
For card and bank payments, contact us within 14 calendar days of the original purchase. Refunds are reviewed case by case and are not guaranteed. Fraud, abuse, chargeback risk, or material use of the service may affect eligibility.
Cryptocurrency payments are final and are not refundable, except where required by applicable law.
Cancelling a subscription stops future renewals. It does not automatically refund the current billing period.
Request a review
Include your account email, payment reference, payment date and amount, and a short explanation. You can find your payments in billing history.
You can email support if you cannot access your account. Do not send card numbers, passwords, or verification codes.
What happens next
We review your payment, plan delivery, and request. Submitting a request does not confirm a refund. If approved, payment-provider processing and your bank determine when the funds reach you.
See the full payment and refund terms for the policy governing your purchase.